Privacy Policy

Last Updated: May 30, 2025

Royal Miles Travels LLP (operating as RoyalMiles.com, "we", "our", "us") is committed to protecting the privacy and security of your personal data. This Privacy Policy explains how we collect, use, disclose, and protect your information when you access or use our website and services ("Services").

By accessing or using our Services, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

We collect various types of information to provide and improve our Services and facilitate travel ecosystem interactions.

1.1 Personal Data

• Contact Information: Name, email address, phone number, and address.
• Account Information: Username, encrypted password, and registration details.
• Business Information: Company name, GSTIN, registration details for B2B partners.
• Payment Information: Payment details processed via secure third-party gateways.
• Travel Information: Passport details, visa details, travel preferences.
• Communications: Records of support requests, feedback, and survey responses.

1.2 Usage Data

• IP address and device identifiers
• Browser type and operating system
• Pages visited and browsing behavior
• Search queries and clickstream data
• General location based on IP

4. Data Security

We implement appropriate technical and organizational measures such as encryption, firewalls, and secure server infrastructure to protect your personal data.

5. Data Retention

We retain personal data only as long as necessary to fulfil legal obligations and business requirements.

6. Your Rights (DPDP Act 2023)

• Right to access personal data
• Right to correct inaccurate data
• Right to erase data under certain conditions
• Right to grievance redressal
• Right to nominate another person for your rights

10. Grievance Redressal & Contact

Grievance Officer: Head of Compliance / Data Protection Officer

Email: info@royalmilestravels.in

Phone: +91 93317 25793